Privacy Policy

Last updated: January 2026

Welcome to Kalyan Life Care (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.

By using Kalyan Life Care, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect information necessary to provide our services, including:

• Full name
• Mobile number
• Email address
• Delivery address
• Language preferences
• User account details

b. Order & Shopping Information

To process orders and deliveries, we collect:

• Order details
• Cart items
• Purchase history
• Delivery status and timestamps

c. Wallet & Payment Information

Our app may offer wallet-based payments and transaction history, including:

• Wallet balance
• Transaction records
• Referral codes

Note: We do not store debit or credit card details. All payment processing is handled securely by trusted third-party payment providers.

d. Automatically Collected Information

• Device information (model, OS version)
• App usage data
• Log data and crash reports
• IP address (for security and analytics purposes)

e. Location Information

Our app may collect location data to provide delivery services and improve user experience.

• Approximate location (such as city or area)
• Precise location (GPS), only if you grant permission

Location data is used solely for order delivery, service availability, logistics, fraud prevention, and customer support. We do not track your location continuously or in the background.

You can enable or disable location access at any time through your device settings.

2. How We Use Your Information

• Create and manage your account
• Process orders and deliveries
• Enable wallet and payment services
• Provide order tracking and notifications
• Determine delivery location and service availability
• Improve delivery accuracy and logistics
• Improve app performance and features
• Provide customer support
• Prevent fraud and misuse
• Comply with legal obligations

3. Third-Party Services

We may use third-party services for:

• Payment and wallet processing
• Order delivery services
• Analytics and performance monitoring
• Authentication and security

These services may collect information according to their own privacy policies.

4. Data Sharing & Disclosure

We do not sell or rent your personal data.

We may share your information only:

• With service providers required to fulfill orders
• To comply with legal or regulatory requirements
• To protect our rights, users, and services
• To prevent fraud or unauthorized activities

Location data is never sold, rented, or used for advertising purposes.

5. Data Security

We take appropriate security measures to protect your data, including:

• Secure API communication
• Encrypted data transmission
• Restricted access to personal information

However, no system is completely secure.

6. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Maintain transaction records
• Comply with legal obligations
• Resolve disputes

7. User Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Update your account information
• Withdraw consent where applicable

8. Children’s Privacy

Kalyan Life Care does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be deleted immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and will take effect immediately upon publication.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: sartajraza0@gmail.com
Company: Kalyan Life Care